Choosing the Right Phone System for Your Business
When running a small business, choosing a phone system may not be at the top of your priorities. The crucial function that the phone system plays also goes unnoticed most of the time even when your business is running smoothly.
When it is time to upgrade your business phone system, you can be shocked with the wide variety available in the market. You will find all types of small business systems in the market. The systems have various features that may or may not be beneficial for your business. With the many types of systems available in the market, it can be challenging to know which one to go with. Read on for an overview of the phone systems you are likely to come across during your search.
Types of Phone System
During your research, you are likely to come across two types of phone systems. One of the types is the Private Branch Exchange, also known simply as PBX. One of the features of these systems is that they have dedicated operators. Today, you will find PBX phones in all sizes. The affordability and capability of the systems make them ideal for most small businesses.
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The key system is another small business phone system you can go for. This phone system has a key unit that controls other phones you may have. The key system is also known as KSU and enables you to control various features of every phone in your business including voice mail. The KSU ensures that any phones in your business are not in use at the same time.
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With a key system, you can dial various phones in your business premises via extension. Apart from this, you have the ability of supervising how the system is working to ensure all the needs of your users are met. You can expand the capabilities of the KSU with various communication software.
In many small businesses, you will find either KSU or PBX systems. These two systems use similar technology. The technology of KSU and PBX was different a few years ago. However, today both systems feature similar technology. You will also come across phones that have the same features that PBX and KSU systems have. You can meet the unique needs of your company using these phones, which are generally known as “hybrids”.
If your business has less than 10 employees, it would probably be good to go with a KSU-less system. This system has the features and functions of a KSU system. However, while a KSU system has a central unit, the KSU-less one does not have. KSU-less systems do not have to be wired to a building like traditional phone systems. Apart from this, the systems do not come with complicated equipment and hence you can move with them in case you change buildings.